Suroy Wear FAQs

Welcome to the Suroy Wear FAQ section! Here, we answer common questions about our products, orders, shipping, and more. If you need further assistance, feel free to Contact Us.

About Suroy Wear

Suroy Wear is a premium travel-inspired apparel brand designed for explorers, adventurers, and storytellers. We create high-quality, sustainable clothing that blends comfort, style, and Filipino culture.

Our designs are crafted for movement, made with premium 100% organic cotton, and inspired by the journey. We embrace sustainability, adventure, and Filipino pride in every piece we create.

Product & Sizing

We use 100% organic cotton for a soft, breathable, and eco-friendly feel. Our shirts are designed to be lightweight yet durable for everyday adventures.

Check out our Size Chart for detailed measurements. If you’re between sizes, we recommend sizing up for a relaxed fit.

We want your clothes to last a lifetime.

  • Machine wash cold inside out with like colors.
  • Use mild detergent and do not bleach.
  • Tumble dry low or hang dry for best results.
  • Do not iron directly on prints.
  • Do not dry clean.

Ordering & Payment

Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

We accept major credit cards (Visa and Mastercard), digital wallets (GCash, PayMaya), and bank transfers from our partner banks.

Security

All payments are processed through secure, encrypted systems. Look for the lock symbol in your browser’s address bar to ensure a secure checkout.

Orders can only be modified or canceled within 12 hours of purchase. Contact us immediately if you need to make changes.

Shipping & Delivery

We currently ship anywhere in the Philippines and to select international locations. More shipping options will be added soon!

  • Metro Manila & Cebu: 2-5 business days
  • Provincial Areas: 3-10 business days
  • International Orders: 3-20 business days (varies by country)

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

What is your return policy?

We accept returns and exchanges within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging.

Email us at shop@suroy.ph with your order number and reason for return. We’ll guide you through the process.

Refunds are available for defective or incorrect items. Otherwise, we offer store credit or exchanges.

Collaborations & Bulk Orders

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We love working with creators, influencers, and businesses! Visit our Collaborate With Us page for details.

Yes! If you're interested in carrying Suroy Wear, fill out our Distributor Form and we’ll get back to you.

Contact Us

Didn’t find what you’re looking for?
Reach out to us at our contact form or message us on Instagram / Facebook and we’ll be happy to assist!